Privacy Policy
This Privacy Policy explains how Dallas Trucks Repair collects, uses, and protects information.
Tell us your location, truck brand, and what's happening, and we load the truck before the tech leaves.
This applies to visitors to this website and to customers who request service, whether that request comes by phone, through our website, or through a fleet account.
Information We Collect
When you call, submit a form, or request service, we may collect your name, phone number, company name, service location, and details about your truck or repair needs.
If you're a fleet customer, we may also keep records of your vehicles and past service history to support faster diagnosis on future calls.
How We Use Information
We use this information to respond to service requests, dispatch technicians, provide quotes, and follow up on completed work.
We do not sell your information to third parties, and we only share it with technicians and staff directly involved in fulfilling your service request.
Website Data
Like most websites, we may collect basic technical information, such as browser type and pages visited.
We use this to understand how our site is used and to improve it over time.
This information is generally aggregated and not tied to your individual identity beyond what's necessary for basic site analytics.
Data Retention
We retain service records for as long as reasonably necessary to support warranty claims, fleet history, and standard business recordkeeping requirements.
Contacting Us
If you have questions about this policy or want to request that we delete information we have on file, contact us using the information on our Contact page.
This policy may be updated from time to time.
Check back periodically for changes.
Note: this is a general template, not legal advice.
Have an attorney review this policy before publishing, especially if you collect payment information or serve customers outside Texas.
Cookies and Tracking
Our website may use basic cookies to support standard site functionality and general analytics, similar to most business websites.
We don't use this data to build detailed personal profiles or sell it to advertising networks.
Third-Party Service Providers
We may use third-party services for scheduling, payment processing, or communication, and those providers only receive the information necessary to perform their specific function.
Children's Privacy
Our services are intended for business and commercial use, and we do not knowingly collect information from minors.
California and Other State Privacy Rights
Depending on your state of residence, you may have additional rights regarding your personal information.
These may include the right to request a copy of what we have on file, or to request deletion.
Contact us through our Contact page to make such a request.
Security Measures
We take reasonable steps to protect the information we collect, including limiting access to staff who need it to perform their jobs.
That said, no method of data storage or transmission is completely secure, and we can't guarantee absolute protection against every possible risk.
How Long We Keep Call Recordings
If a service call is recorded for quality or training purposes, we retain that recording for a limited period tied to standard business practice.
After that, it's deleted as part of routine data management.
International Data Considerations
Our services are focused on the Dallas-Fort Worth area, and this policy is written with Texas and United States privacy practices in mind rather than international frameworks.
Changes in Ownership
If our business is ever acquired, merged, or otherwise transferred, customer information may be transferred as part of that transaction.
It will remain subject to the same protections described in this policy.